Shipping policy
Shipping Policy
Thank you for shopping with Top Villain Shop. This policy outlines how we process and ship your orders. Please read it carefully before placing your order.
Order Processing Time
All products are made to order through our print-on-demand partners. Orders are typically processed and handed off to production within 2–5 business days of purchase. Processing time is separate from and in addition to shipping transit times. Orders are not shipped or delivered on weekends or public holidays.
During high-volume periods such as holidays or promotional events, processing may take additional time.
Shipping Rates
Shipping rates are calculated in real time at checkout based on your order weight, dimensions, destination, and selected carrier. The final shipping cost is displayed at checkout before you complete your purchase. We do not charge a flat shipping fee — you pay only what the carrier charges for your shipment.
Domestic Shipping — United States
All U.S. orders ship via USPS. Carrier-calculated rates are shown at checkout. Estimated transit times after your order ships:
- USPS Ground Advantage: 2–8 business days
- USPS Priority Mail: 1–3 business days
Transit times are estimates provided by USPS and are not guaranteed.
International Shipping
International orders ship via USPS or DHL Express. Available carriers and rates for your destination are shown at checkout. Transit times vary by destination and carrier and are not guaranteed.
Customs duties, import taxes, and fees levied by the destination country are the sole responsibility of the recipient and are not included in the order total or shipping cost collected at checkout. We recommend checking with your local customs authority before placing an order if you have questions about import charges.
Apparel Orders — Weight-Band Rates
Some apparel items are fulfilled by our partner Apliiq. Shipping rates for these items are based on fixed weight bands and are calculated and displayed at checkout alongside other applicable rates.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with your tracking number. Allow up to 24 hours for tracking information to become active after you receive your confirmation. You can track your package directly on the carrier's website.
Lost or Delayed Shipments
If your tracking shows no movement for an extended period or your package appears lost, please contact us through our website. We will work with the carrier and our production partners to investigate. We are not responsible for delays caused by carriers or customs authorities.
Incorrect Shipping Address
Please verify your shipping address before completing your order. We are unable to redirect packages once they have shipped. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for re-shipment costs.
Questions?
If you have any questions about your shipment, please contact us through our website. We're happy to help.